Policies & Procedures

Provide Practical & Consistent Guidance

Employers can use a variety of methods to communicate policies, procedures, and work rules to employees. However before communication can occur, it is essential that your company has consistent policies and procedures in place. These procedures will provide vital guidance to every employee and should be closely correlated with your organization’s Employee Handbook. Managers need practical support and assistance in hiring, corrective action, terminations, leave of absences and many other employee related situations. Clear and concise policies and procedures will ensure that all employees understand and follow the same process.

Whether it is the review of your current policies and procedures, writing job descriptions, or creating a policy and procedure manual from the ground up, our professionals are here to help.

Education & Development

Create Enduring Relationships & Employee Loyalty

SERVICE DIMENSIONS GROUP has over 40 years of experience in creating learning solutions for organizations and is well suited to the age of life-long learning. A made-to-order solution again separates SDG from its competition working with its clients from the ground up in creating innovative and effective educational programs. SDG has demonstrated an exceptional ability to craft creative learning solutions that truly support the strategic initiatives of organizations. A full spectrum of education services is available to SDG’s clients from simple orientation learning programs to complex computer-based-learning programs.

By providing your employees with training, it not only improves their performance, it also increases your bottom line. Every training module that we offer is developed to meet the needs of your company, while incorporating the company’s culture, vision, and philosophies into the presentation.

Organizational Surveys

Engage Your Employees & Create Excitement about New Initiatives

With the success of any organization dependent upon its employees, we believe it is important to regularly survey employees to identify the organizational climate and to actively involve employees when making improvements in the work environment. SDG offers a customized employee opinion survey that is created with an emphasis on job satisfaction and targeted to identify trends and needed changes to improve the work environment.

SDG will conduct an analysis of the results and develop a report with recommendations. Our team will facilitate training with key leaders of the company to review the concept of organizational design and employee performance.

Successful organizations are those who are committed to evaluating employee feedback and making necessary changes over time to continuously improve the operations and quality of work life.

Performance Management

Inspire Your Employees to Exceed Your Organizational Goals

SDG offers unparalleled support in developing a performance management process tailored to your organization and unique requirements. Performance management is a dynamic, interactive process that engages several activities and disciplines simultaneously. All of these activities are directed and shaped by the values of your organization, your strategic objectives, the knowledge, skills and abilities that drive the key performance indicators that define success for your company and the individuals within it.

SDG’s comprehensive performance management process uses instruments, tools, activities and other processes that can impact and influence productivity and the overall excellence of the organization and the individual.

Our Performance Management Services include:

• Onboarding & Assessment
• Performance Contracts & Corrective Action
• Coaching
• Compensation & Rewards
• Recruitment
• Succession Planning
• Goal Setting
• Executing, monitoring and measuring company- wide initiatives

And much more!

HR & Business Consulting

At Work For You…

Connecting Your Business to the Resources You Need

Service Dimensions Group (SDG) provides a wide variety of education and human resource services including, leadership development, performance management, and human resources policy and procedure development. SDG specializes in a variety of services that are intended to improve productivity, efficiency and promote positive communication and employee morale while reducing employment related risks.

We provide our clients with specially made management, human resource, and training solutions through project based arrangements. We involve employees at all levels and bring focus to how an employee’s daily job functions and core competencies directly impacts and links to the overall success of the organization.

Our work begins with an in depth analysis and needs assessment, followed by clearly defined objectives that fit with your organization’s mission and values. We interact closely with subject matter experts within your company. We then provide a brief outline of the scope of the project through a mutually agreed upon Statement of Work. The Statement of Work helps to ensure that we deliver the right solution at the right time and as promised.

We provide business consulting for:

• Leadership Development
• Performance Management
• Engagement & Internal Opinion Surveys
• Education & Development
• HR & Business Policies & Procedures
• Custom Employee Communications

And much more!

Leadership Development

Give Your Leaders What They Need to Succeed

Today’s workforce responds to leadership that follows a mentoring or coaching model. Successful leaders work with their teams to provide vision and to set goals, as well as to encourage involvement and accountability. SDG believes that leadership development is a process not an event. A core service of the Service Dimensions Group is employee training in leadership development.

Leader development focuses on the development of the leader, such as the personal attributes desired in a leader, desired ways of behaving, ways of thinking or feeling. In contrast, leadership development focuses on the development of leadership as a process. This process includes the interpersonal relationships, social influence process, and the team dynamics between the leader and his/her team, the factors surrounding the team such as the perception of the organizational climate and the social network linkages between the team and other groups in the organization.

Our leadership development process will assist your leaders to:

• Interpret the organizational vision for your team and communicate that vision in a way that motivates action.
• Examine the culture of those you lead and structure them in a way that maximizes their involvement.
• Employ strategies that will enable your team to take a proactive approach toward change.
• Identify the specific leadership values and behaviors that will contribute to your success as a leader.
• Implement your own action plan so that your vision, goals and leadership development complement one another.