Our Core Values

1. Integrity is the Guiding Principal Belief at SERVICE DIMENSIONS GROUP. - We value integrity above all else and it guides all of our actions. To us integrity means following through with our promises and commitments, admitting when we are wrong and approaching all others with an enduring commitment to honesty, honor and personal excellence.

2. Service Excellence - Genuine service is the hallmark of our organization and our primary mission. Service is an over-worked word whose meaning is tarnished by ignorance and lack of selfless dedication to the needs of others. SERVICE DIMENSIONS GROUP will deliver world-class service and dedicate itself to bringing the same passion to its clients.

3. We Place A High Value On People - The quality of an organization is reflected in its people. People are, and should be, the primary focus of business and healthcare. We truly value and respect our people and we take pride in the intellectual capital represented by all of our team members, and we respect their ability to think and resolve the challenges inherent in business today. We believe our dynamic work environment will thrive if we continue to seek out, hire and develop bright and intelligent people of high character. To this end, we commit ourselves to lifelong learning and the building of our intellectual capital.

4. Innovation and Change - We challenge the status quo, capitalizing upon curiosity. We celebrate and seek out change, and we are not afraid to "slay sacred cows" when they stand in the way of improvements. We value the creative intellect and constantly strive to improve our business and that of our clients. We enthusiastically greet challenging problems that appear insoluble and savor the journey that leads to innovation and change. We value initiative and encourage risk-taking in support of our mission and values. 5. Quality and Excellence - Dedication to World-Class Performance - Business and healthcare demand commitment to quality; therefore, we constantly strive for world-class performance meaning we consistently exceed customer expectations delivering results for which we are accountable. We strive to delight customers with our value-added execution, our creativity, and precision and technical excellence. As a world-class organization we seek efficiency, waste elimination, measurement, and commit ourselves to continuous improvement and systems thinking.

6. Goals That Make Us Stretch "Raise the Bar" - We recognize that well thought out, challenging goals point the way to success. We believe in constantly reaching higher toward more lofty objectives. Working toward and achieving aggressive goals is the essence of continuous improvement. Accountability is the cornerstone of these worthwhile objectives and we hold ourselves as individuals, and each other, accountable for reaching the heights that we seek.

7. Teamwork - We believe that peak performance of our organization and of our people can best be realized through effective teams. We believe that the collective "IQ's" of a team can be far greater that the sum of its parts. Teams at SDG are based upon trust in each other and adherence to our values. Our team members understand the systems in which they work and they understand how they can influence those systems improving them on a continual basis. Our teams are comprised of professionals who are interdependent and who recognize the importance of learning together.

8. Systems Thinking - SDG strives to practice systems thinking. We believe that challenges can be successfully confronted and innovation stimulated by looking at the whole. We look for patterns and interrelationships that can impact performance. We look beyond the individual problem looking for the larger reasons that explain "THE WHY." 9. Education and Learning - Education and learning are a priority at SDG. Our competitive advantage requires this dedication and commitment to our customers demands it. We value education and learning for ourselves, and our clients. The worth of our services demands dedication to continuous learning if we are to meet the needs of our clients. We believe in education that shares and supports our vision. We search out learning that teaches "the why" and view education as a process of continuous improvement that is consistently focused on higher levels of excellence.

10. Dynamic Communication - Dynamic, fruitful communication lies at the heart of what we do. We hire the best professionals and strive to acquire accurate information and perspectives of others. We are honest, forthright and considerate in communicating with and about others. We speak out constructively voicing concerns directly to the people involved with the issue at hand. We believe that open communication begins with mutual trust, where both communicator and listener assume the best of each other. We believe that confidentiality is a corollary principle in effective communication, and as such we ensure that data and information we receive are secure, are used appropriately and with respect for privacy rights.

11. We value and respect the healthcare profession. - We respect physician-patient relationship and reflect that esteem in our behavior and work design. We are dedicated to adding value to our customers' operations, and our own. SDG is focused upon encouraging a robust healthcare system that constantly undergoes improvement and needed change. 12. Commitment to Living Our Values - We Walk Our Talk. - We are committed to this statement of beliefs and we dedicate ourselves to living them, for in so doing we recognize we are adding value for our customers and ourselves. We hold the firm conviction that by living this credo, we ensure that all involved with SERVICE DIMENSIONS GROUP will be enriched, for success naturally follows our steadfast devotion to these beliefs.

Through a long-term commitment to our mission and values, we will be known as a company that has:

• Absolute dedication to service excellence and quality
• Dependable execution
• Swift delivery of services